As a result of new guidance published by the Malta Gaming Authority (MGA) on the reporting of Alternative Dispute Resolution (ADR) proceedings, the process is set to become more straightforward for operators.
There is set to be a renewed focus as a result of the updated handbook as to the steps operators are required to take when it comes to monthly ADR reports.
Furthermore, the new manual also places a strengthened focus on what is expected in monthly ADR reports through the MGA website’s Licensee Portal.
ADR reporting is in line with Directive 5 2018 of Malta’s ADR submission policy, under which B2C licensees are obliged to communicate with the gambling regulator on every dispute that has been referred to the ADR entity, as well as the entity’s resolution of said disputes.
The new guidelines entered into force this June, and the first report submissions are expected to be handed over by no later than 20 June, covering all disputes from May.
At the end of last year, the MGA appointed Charles Mizzi as its Chief Executive Officer, concluding a search that began back in October 2023.
Mizzi replaced Carl Brincat as CEO and will be joining the MGA after spending five years at Residency Malta Agency.
After entering the role in January, Mizzi shadowed Brincat to ensure a smooth transition, bringing with him experience in operations management.
Commenting on his new role, Mizzi said: “I am honoured to have been given the opportunity to lead the authority.
“I am keen to build on past successes and, together with the team under the guidance of the minister responsible and the Board of Governors, to strategically steer the authority forward so that Malta’s already robust position in the field may be further strengthened while delivering value to all stakeholders.”
