UKGC lauds critical improvements
to licence management service


The UK Gambling Commission has lauded the success of its new online service, first launched towards the end of 2019, which supports licensees to manage and maintain personal licences.

Aiming to develop a much more efficient process through a more streamlined, simpler service, it was said to have had over 4,000 users logging on within the first few weeks of debuting.

The new portal, available on the Commission’s website, allows personal licence holders to quickly change personal details, report key events linked to their licence, and download e-copies of the licence itself, as well as including a processing tool that reduces processing time from several weeks to a few days.

Proving update feedback on the introduction, the regulator asserts a reduction in processing time of personal licence maintenance applications by 77 per cent, from an average of 53 days to just 12 days.

The time required for personal licence holders to complete and submit a maintenance application is also said to have come down from several days to under an hour, reducing the administration time for the personal licence holders and optimising efficiency.

“We are continuously improving the way we regulate and the continued effectiveness of the manage your personal licence service demonstrates this commitment,” commented Helen Venn, executive director of the UKGC.

“It has proven to be particularly critical during the lockdown period as applicants can simply upload all their accompanying documents to the service, as opposed to posting hard copies.

“We have tested the service with users from creation to launch and will continue to ensure that it meets their needs through regular user research and feedback.

“Accessibility is vital for us at the Commission and that’s why we have developed this service with accessibility at the forefront, it is essential that all users can use the service quickly and easily.”