PGCB launches more user-friendly self-exclusion programme

Philadelphia, Pennsylvania
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The Pennsylvania Gaming Control Board has made it easier for individuals to self-exclude from regulated gambling activity by launching a more user-friendly programme.

The PGCB’s self-exclusion programme has been active since 2006, allowing individuals to ban themselves from entering the state’s casinos. However, since the passage of the Gaming Expansion Act in 2017, three additional self-exclusion programmes have been added – igaming, VGTs at truck stops and online fantasy sports.

With the new launch, individuals can now enrol online on one or more of the programmes, remove themselves from the casino self-exclusion programme, extend their self-exclusion period, view their documents and status, update their details and access gambling harms tools, information and helpline.

For identity verification and confidentiality purposes, every individual enrolling on the programme must also upload a selfie and photo ID, as well as receiving Lexis Nexis verification during the enrolment process.

All of the state’s gaming facilities and operators must refuse wagers and deny gaming privileges from self-excluded individuals, or they may be charged with criminal trespass and any gambling winnings are confiscated.

The Self-Exclusion programmes are part of the PCGB Office of Compulsive and Problem Gambling’s goal of making sure gaming is fair and safe in Pennsylvania.

This goal includes ensuring every casino and online operator has an approved compulsive and problem gambling plan that details:

  • Training to employees on gambling harm symptoms and responsible gaming programmes.
  • Policies and procedures to identify potential harmful behaviour and underage, self-excluded and excluded individuals.
  • Responsible advertising policies.
  • Outreach programme participation.

All online games from an operator must allow players to place self-imposed limits on deposits, wagers, spending and playing time.

The OCPG has also worked with the PGCB’s Office of Communications to develop public health educational campaigns.