Resorts World Las Vegas has heightened its unity with Sightline after disclosing the launch of second generation cashless technology that is tasked with simplifying guest processes.
In what is hailed as “ushering in an experience with unprecedented functionality,” the update includes remote identity verification and enrolment for loyalty and payments, biometric authentication and a single digital wallet user experience.
A key facet of the improvised functionality that comes as a result of the upgrade is that of a decrease in a patrons’ time to play, which the gaming property cited as “the key measurable metric” of an increased adoption of such tech.
Before remote identity verification, in Nevada a patron could not use their account for cashless gaming until their ID was verified on property by a resort staff member. Resorts World Las Vegas is the first casino in the state to enable its guests to enrol, verify and fund from anywhere around the world in minutes.
“We applaud Resorts World Las Vegas for being so forward thinking, for working so diligently to create the best possible user experience, and for driving the whole industry forward” noted Omer Sattar, Co-CEO of Sightline.
“Groundbreaking technology builds on itself and this second generation makes cashless gaming more accessible and a better overall experience for patrons. We look forward to working with Resorts World Las Vegas on future generations.”
The Resorts World Las Vegas Mobile+ app is now said to be the first omnichannel cashless wallet to use the biometric features on the patron’s mobile device for enhanced security and ease of use, and it’s also the first to deploy a single wallet.
Previously, a guest would go through a two-step process to fund and then play cashless, having to move funds from their Play+ account into their wagering account before they could transfer funds to a slot machine or table game.
The customer would have to then transfer the funds back to their Play+ account if they wanted to use their funds across the resort. Now, this process occurs seamlessly behind the scenes, simplifying the user experience by enabling guests to play or spend their funds from a single wallet.
“We knew when we launched the Mobile+ and Play+ technology it would be an iterative process as we would continue to make enhancements and improvements along the way for our guests,” added Rick Hutchins, SVP Casino Operators at Resorts World Las Vegas.
“Today, we’ve dramatically lessened the time and hassle for those who want to take advantage of cashless gaming and enrol in Genting Rewards when they visit our resort.
“I’m thrilled we’re at the forefront of simplifying the process for our guests by giving them more time to focus on what they came here to do: enjoy themselves.”
The ability for gaming operators to utilise remote identity verification was spearheaded by Sightline after it successfully petitioned the Nevada Gaming Commission to change the state’s gaming regulations.
Resorts World Las Vegas made history when it first opened in June of 2021 as the Las Vegas Strip’s first casino to enable its guests to pay for anything onsite through their mobile device, including slot machines, table games, retail shops and entertainment.