GamCare has announced that the National Gambling Helpline has taken more calls and online chats to provide gambling support in 2023 than any other previous year.
Following its uptick in usage, Samantha Turnton, Head of Remote Support Services at GamCare, has described the helpline as an “invaluable” step for those looking for gambling support.
The helpline received 52,370 calls and online chats during the year, a 24 per cent increase year-over-year, with August 2023 becoming the helpline’s busiest month on record.
December 2023 saw a 39 per cent year-over-year uptick in comparison to the previous year, becoming the busiest Christmas period ever. There was an increase in calls from people concerned about someone else’s gambling during the holiday season, while others said they struggled to watch TV with their families due to the number of gambling advertisements.
In addition, on 117 calls and online chats to advisors, people stated that their gambling was related to financial pressures caused by the cost-of-living crisis.
Turnton commented: “We are used to seeing small increases in the volume of people contacting us each year. However, in 2023 there has been a landmark climb in people reaching out who want to start their recovery journey from gambling.
“While it is concerning to see the rising numbers who need help, we are encouraged that advisors are reporting an increase in calls from people who reach out at an earlier stage. This is an invaluable step to prevent gambling harm from escalating further down the line, and we encourage anyone to get in touch if they feel ready to discuss their relationship with it, no matter what stage they are at.
“We know how difficult it can be to open up about gambling for the first time and we’re here to listen. We want people to know we are here for you 24/7, we understand, and we can help.”
GamCare noted that following the introduction of the helpline’s WhatsApp channel in February 2023, an additional 6,000 interactions have been made through the service.
In addition, almost 7,000 Gamban blocking software licences were registered for free through TalkBanStop – a partnership between GamCare, Gamban and GAMSTOP that offers free tools and support to help people control their gambling online.
“The increased number of calls to the helpline comes after the launch of the National Gambling Support Network last year, and clearly demonstrates the need for and importance of prevention and early intervention support services,” added Anna Hargrave, Chief Commissioning & Strategy Officer at GambleAware.
“These support services need to be prioritised within the new system once the statutory gambling levy is introduced, as we know that swift intervention is essential to help people in the early stages of experiencing gambling harm, before it becomes even more serious.”
“The helpline and the National Gambling Support Network, through which nine in 10 patients saw an improvement after completing treatment, are available to ensure people can access the help and support they need in their local community, wherever they are in Great Britain. If you’re worried about how gambling makes you feel, search GambleAware or contact the helpline, available 24/7 on 0808 8020 133.”
