Greentube is expanding the implementation of Neccton’s responsible gaming solution across its Spanish online gaming division, following a successful rollout across the UK.
After initially detailing the integration of the mentor tool, which saw Admiral Casino UK become the first brand in line, Greentube is to implement the solution with the StarVegas brand. The firm says that it will look to roll-out mentor across more markets in the near future.
The solution is said to help the Novomatic interactive division identify potentially problematic gambling behaviour in real-time and automatically interact with those players.
Adam Warren, brand manager and managing director of the StarVegas Spain and StarVegas Italy brands at Greentube, said: “We take our commitment to responsible gaming extremely seriously and we constantly work to enhance and improve our strategies to ensure players use our products safely.
“Neccton’s mentor solution assures this and offers us an easy tool to spot any potentially harmful behaviour and to intervene when needed. We are very pleased with our partnership so far and we look forward to expanding into new markets going forward to ensure the highest level of safe play.”
Neccton’s AI-based responsible gaming solution, mentor, tracks specific metrics which could indicate that somebody is spending more than they can afford, such as chasing losses, in-session deposits, failed deposits and cancelled withdrawals, and alerts operators instantly if certain markers of harm are surfacing.
The solution also communicates directly with players via customised messages detailing changes in play or overspending, and includes information that allows them to analyse their own behaviour and compare it to the player base.
Dr Michael Auer, director at Neccton, added: “We are excited to further strengthen our relationship with Greentube and look forward to working together across new markets.
“With mentor, operators learn which players tend to play riskier and also how to advise those players appropriately and which actions to take. Across the globe, regulators are increasing their focus on responsible gaming and player safety, and through our partnership, Greentube is at the forefront of offering safe casino entertainment online.”
