Kindred Group – Ensuring effective controls in responsible gambling shift

As the CasinoBeats Summit looms just over the horizon, we spoke to David Caruana, responsible gaming manager at Kindred Group, who is to participate in the first Safer Gambling Forum.

Speaking at last month’s Amsterdam held iGB Live, Caruana addresses taking his place at the inaugural SGF, alongside if enough is being done to tackle such issues and what the gaming industry can do to effectively ensure that restrictions don’t become overbearing.

Integrated into SBC’s Betting on Sports and CasinoBeats Summit events, the forum has been developed to provide a platform for industry leaders to discuss all elements of problem gambling from the political to the practical.

Talking at the Amsterdam RAI, Caruana commented: “I think we are seeing an increased awareness of all problematic behaviours, so if it comes to social media addiction or device time we are seeing an increased awareness of this.

“When it comes to gambling there is the possible financial harm as well so obviously there is more focus on that, the industry should be focused more on protecting the customer.

“Now, is enough being done? I have been in the industry for the last ten years and I can say a lot is being done, however, there’s always room for improvement, so there’s still more to be done as well.”

Caruana will be speaking on a panel entitled ‘Creative Approach – Identifying and Interacting with Problem Gamblers,’ looking at how technology identification of gambling behaviour can be effectively translated to outreach to customers who may not want to accept that?

Joining him will be Jon Duffy, director of corporate assurance and regulatory affairs at Genting UK, Zoe Osmond, campaign advisor at GambleAware and Stephen Aupy, VP of strategic partnerships at Gamban.

The conference takes place at Olympia London on September 17-20, alongside Betting on Sports – learn more and buy tickets for the CasinoBeats Summit here.

To find out more about sponsorship and exhibitor opportunities at the Summit, please contact sales@sbcgaming.com.