HSBC UK and its first direct division have increased the cooling off period to their gambling block feature, with the restriction extended from a 24 hour period to 72 hours.
The self-restriction tool, which prevents customers from being able to make gambling payments on their accounts after it’s switched on, will automatically decline any gambling transactions for three days, as the group aims to “help people control their urge to gamble”.
“This is a challenging time for many of our customers, with some not working and perhaps facing financial difficulty. By increasing the restriction to 72 hours, this will help give our customers time to pause when they are tempted to return to gambling,” explained Maxine Pritchard, head of financial inclusion and vulnerability at HSBC UK.
“We are always looking for new ways to support our customers and make it easier for them to manage their finances. Customer feedback on our gambling control showed us there was more we could do to help and we’ve worked closely with them and with GamCare to design the solution.”
Available to HSBC UK and first direct customers with an active debit card, the option can be switched on via the ‘Manage Cards’ section of the mobile app, as well as via telephone banking or by going into a branch.
Anna Hemmings, CEO of GamCare, commented: “The ability to block gambling transactions through your bank card or app is an important tool for those struggling with their gambling, and is ideally used together with other practical tools such as self-exclusion, blocking software, and specialist support around the issue – as we have recently emphasised through our ‘TalkBanStop’ partnership and campaign.
“The University of Bristol Personal Finance Research Centre has also highlighted that ‘positive friction’ such as a cooling off period is important for the success of blocks, as this prevents them being turned off in the event of urges to gamble. GamCare is pleased to see HSBC UK and first direct take this positive step to support their customers.”
HSBC UK and first direct add that both have their own specialist support teams on hand to help vulnerable customers, including those at risk of financial harm from gambling, and can refer individuals to trusted external organisations where needed.
In April 2020, HSBC UK announced a ban on gambling transactions on credit cards, a move designed to provide an extra layer of protection for customers.