MGM Resorts International has reported that all of its casino and hotel services are “operating normally” following a recent cyber attack.
The cyber attack that occurred last week caused outages across MGM properties, stopping customers from accessing their website, playing games on the casino floor and using their electronic room keys.
Reports from Reuters a week ago stated that a group named Scattered Spider were responsible for the attack. The same group are also reportedly responsible for the recent cyber attack on Caesars Entertainment.
However, in a statement on X, – formerly known as Twitter – MGM has told customers that its casino and hotel operations are back to normal.
The operator said: “Our resort services, dining, entertainment, pools and spas are operating normally and welcoming thousands of guests each day. Our gaming floors, including slots, table games, and poker rooms are open. Visitors to our properties may use Slot Dollars and FREEPLAY, and our slots are recording gaming spend.
“Our slot ticket-in/ticket-out systems are up and running, and our amazing employees are available to help guests with any intermittent issues. We thank you for your patience and look forward to welcoming you soon.
“Please note that our guests at Excalibur may continue to ask casino cashiers and slot guest representatives for assistance as we work to normalise operations.”
MGM later posted a follow-up to their initial update: “We are pleased that all of our hotels and casinos are operating normally. Our amazing employees are ready to help guests with any intermittent issues. We thank you for your patience and look forward to welcoming you soon.
“Please note that Slot Dollars and FREEPLAY are available at all properties. MGM Rewards members’ accounts will be adjusted to reflect Tier Credits and MGM Rewards points at a later date. MGM Rewards points redemption and certain promotional offers may be unavailable. Please see the MGM Rewards desk or your Casino Host for more details.”
“On our website and app, you can make dining and spa reservations and explore our entertainment options. We appreciate your patience as we work to restore the hotel booking and MGM Rewards functionality on those channels.”