Seminole Gaming has rolled-out a further upgrade to its ‘Safe + Sound’ health and safety program, with dozens of program enforcement specialists to be added at all Seminole Hard Rock and Seminole Casinos in Florida.
The new team members will be hired across five Seminole Gaming locations to focus on managing guest compliance with all program elements, including proper use of required masks or face coverings, social distancing, crowd control and remaining stationary while eating or drinking.
Program enforcement specialists will wear distinctive uniforms to create greater guest awareness of this important issue, with it mandatory that all guests adhere to the program’s requirements or individuals will be asked to leave the respective property.
The program upgrade applies to Seminole Hard Rock Hotel and Casino Hollywood, Seminole Hard Rock Hotel and Casino Tampa, Seminole Casino Coconut Creek, Seminole Classic Casino in Hollywood, and Seminole Brighton Casino. Seminole Casino Hotel Immokalee remains closed, with no date announced for reopening as yet.
“The addition of more Safe + Sound program enforcement specialists is a further enhancement of our industry-leading commitment to ensure the health and safety of our guests and team members,” stated Jim Allen, Seminole Gaming CEO and Chairman of Hard Rock International.
“Our comprehensive approach to dealing with COVID-19 is meant to ensure public safety and give our guests peace of mind when they return.”
Seminole Gaming unveiled its “Safe + Sound” program with the reopening of the Seminole Hard Rock Hotel and Casino Tampa in May, with a subsequent extension taking it to four more casinos in June.
Safe + Sound program guidelines include:
- Temperature checks for all guests and team members prior to entry. Any guest or team member with a temperature above CDC guidelines of 100.4 degrees Fahrenheit will not be allowed entry.
- A requirement that all guests wear masks or cloth face coverings that meet CDC guidelines, without exception. Masks will be provided to guests as needed.
- Thousands of slot machines are turned off to help ensure social distancing on the casino floors.
- New Plexiglas barriers divide players at table games and customer service areas.
- Signs are posted throughout the casino complexes to encourage social distancing and help ensure adherence to program guidelines.
- A new “Safe + Sound Clean Team” focuses on cleaning and disinfecting surfaces throughout the casino complexes, with special emphasis on high-touch surfaces and common areas.
- Hand-sanitising stations are available on the casino floors, at the entrances and throughout the casino complexes.
- An overall 50 per cent reduction in guest capacity throughout the casino complexes.