Konami Gaming has rolled-out slot machine cleaning and customer care solutions to a selection of properties via the firm’s Synkros casino management system.
The subsidiary of the larger Konami Holdings group has launched the service at seven different locations since first release commenced in early June, with early adaptors spanning venues from California to the Caribbean.
Synkros’ customer care solutions allow players to request slot machine cleaning from the player tracking LCD display, which triggers email, SMS, or administrative alerts to crew members.
After a player has finished their play session, the machine will switch to automated and a ‘waiting to be sanitized’ message will promptly be displayed.
Following completion a ‘this machine has been sanitized’ message will be evident, with a timestamp identifying when the last cleaning occurred.
Throughout the process, casino administrators have access to visual floor monitoring of machine cleaning status and cleaning patterns, to gauge effectiveness and manage staffing.
“In the midst of business closures that occurred beginning in March, Konami’s Synkros team began planning, producing, and packaging a set of solutions to assist our users to monitor and manage when slot machines need disinfecting between customer use. The solutions were seamless built into the existing Synkros ecosystem,” stated Tom Soukup, senior vice president and chief systems product officer at Konami Gaming.
“Working closely with our casino customers, we responded quickly to their needs, and equipped their teams with the necessary customisation options and training for them to automatically communicate slot machine cleaning statuses to their casino guests.”
The company says that it developed, tested, and deployed a system-delivered solution to help optimise slot machine cleaning between use, and offered it at no cost to Synkros customers, in “a matter of weeks”.
Adding that it forms part of ongoing efforts to deliver meaningful support to the health, safety, and recovery initiatives of gaming industry operators.