Canadian casino operator Gateway Casinos and Entertainment has stated that its locations in Ontario will remain closed following a system-wide IT outage due to a cyber security incident over the weekend.
On April 16, Gateway Casinos released the following statement: “Earlier today, all Gateway casino sites across Ontario experienced a system-wide IT outage. We have made the decision to close all locations until further notice as we work to correct the issue. We apologize for the inconvenience.”
The casino operator published a follow-up statement on April 17, revealing that the outage has occurred due to a cyber security incident and that they’re working 24/7 to resolve the issue.
Gateway Casinos added that it currently doesn’t have any information that indicates the personal data of customers was compromised as a result of the incident.
“Gateway Casinos and Entertainment locations in Ontario will remain closed in the coming days as we work to restore our IT systems,” the statement read.
“Over the weekend, we detected a cyber security incident and closed our operations in Ontario. We have retained third-party cyber professionals who are working 24/7 to help us restore the IT environment.
“Our utmost concern is the protection of personal data and information. At this point, we do not have any information indicating that this incident involves any compromise of personal data. However, we are in the process of notifying the relevant privacy officials and gaming regulator of the incident.
“We appreciate the continued patience of our employees, customers and government partners as we work to reopen our properties in Ontario, and will continue to provide further updates to the public regarding our reopening.”
Gateway Casinos has 31 properties in total across the Canadian provinces of Ontario (14), British Columbia (15) and Alberta (two).