SoftSwiss anti-fraud service resolves complaints totalling €370,000

Over the last nine months, SoftSwiss’ anti-fraud services have provided over 70 resolved complaints with a total refund sum exceeding €370,000.

These results, said SoftSwiss, are a testament to the provider’s ‘impartiality and objectivity in terms of operator/player conflict resolution’ and demonstrate the ‘high levels of security and transparency throughout all of the SoftSwiss processes’.

Anastasia Vyshinskaia, anti-fraud team lead at SoftSwiss, said: “Our team is glad to be helping out such a large number of people and keeping it objective and honest every step of the way. 

“Cooperation with the Support Team of dozens of casinos as well as notifications from the providers helps us always detect and react timely.” 

The anti-fraud service forms a part of the SoftSwiss Managed Services, which also includes the First Line Support and VIP & Retention teams.

The service enables operators to carry out bonus abuse checks on players, check and block duplicate accounts and investigate customer disputes. 

Last week, SoftSwiss’ first line support team increased financial value for its online casino clients after processing more than 1.25m player requests in 2020.