Conor Grant, CEO of Flutter Entertainment UK&I, has apologised to “all of those who have been affected by the recent issue at Sky Vegas,” stating that the group recognised that “on this occasion we have let many people down”.
The comments come in response to promotional emails being sent to self-excluded customers earlier the week, as confirmed by the UK Gambling Commission which has stated that its own investigation has subsequently commenced.
The online casino brand itself had previously offered its own apology “to those who have mistakenly received Sky Vegas personal communications and for the distress this may have caused”.
Adding that: “We are treating this matter extremely seriously and are thoroughly investigating how this happened as a matter of urgency”.
Grant says that a full investigation is being conducted to ensure that “it doesn’t happen again,” and reflects that “I recognise that on this occasion we have let many people down, and for that I am truly sorry”.
The statement issued in full reads: “I would like to sincerely apologise to all of those who have been affected by the recent issue at Sky Vegas, whereby a number of people were mistakenly sent promotional communications.
“I want to assure you that we are doing everything we can to get to the bottom of how this happened. We are conducting a full investigation into what went wrong, in particular so that we can ensure that it doesn’t happen again.
“As soon as the error was identified it was notified to the Gambling Commission and we will keep them informed as our investigations progress.
“Sky Vegas, and indeed all our brands, take their responsibility to protect customers extremely seriously. Safer gambling is our number one focus, and while we haven’t always got everything right, we are determined to do as much as we can to protect those who may be at risk.
“I recognise that on this occasion we have let many people down, and for that I am truly sorry.”