Dutch Gaming Authority the KSA is looking to tackle complaints made around operators obstructing payouts for players.
Overall, 13 licensed online gambling providers were engaged with by the KSA with requests to confirm in writing that the issues have either been resolved or are in the process of being resolved.
To fully satisfy the obligations under its licence agreement, each operator has been told to ensure that player credit is reimbursed immediately on request by the punter, with no artificially placed obstructions in the way of a direct payment.
The KSA stated: “Nevertheless, the KSA receives signals that providers of online gambling do attach conditions to the payment of player credits.”
Despite a recent March refresher by the KSA on the obligations surrounding the direct payout of player credits for operators, the authority continued to receive signals about cases of compliance failure.
After an investigation into the matter, nine providers were directly asked to omit certain conditions under which payments were delayed, while four others were issued a warning.
Earlier in July there was a specialised Duty of Care department set up by the KSA that was given the task to monitor the activity of online gambling operators in the Netherlands – all under the mandate of the new Dick Schoof cabinet.
The new supervisory authority comes after an investigation by the KSA last September revealed that there was a discrepancy in how online gambling providers interpret the duty of care rules – constituting “significant differences” in how individual operators were identifying shortcomings related to the Remote Gambling Act (KOA).
