Tacoma, Washington’s Emerald Queen I-5 Casino has awarded a casino management system contract to International Game Technology, with the new property boasting that it holds “one of the largest inventories of gaming machines in the region”.
The new $400m Puyallup Tribe venue swung open its doors last month, after COVID-19 scuppered original plans set for March, and is to leverage the IGT Advantage system and modules to operate its loyalty program, monitor and optimise its casino floor, and perform a range of other essential casino functions.
Additionally, IGT’s CrystalCurve and CrystalDual 27 upright cabinets comprise the majority of the class III floor share at the new casino.
“Emerald Queen I-5 Casino is an exciting gaming destination in the US northwest region, and we’re proud to enhance its players’ gaming experience with our bestselling Crystal series cabinets, our player-tested content and IGT Advantage systems products,” said Nick Khin, IGT chief operating officer of gaming.
“IGT’s Advantage CMS and its mobile service and content management modules can help Emerald Queen 1-5 Casino adhere to social distancing requirements while delivering world-class casino entertainment.”
Emerald Queen has also deployed IGT’s Mobile Host, Mobile Responder, Mobile Dashboard, M5 and Service Window systems products.
Mobile Host, Mobile Responder and Mobile Dashboard will enable the casino’s service team to monitor and respond to a range of events such as carded play, machine downtime and EGM sanitation cycles, all from a mobile device. These technologies also reduce the casino’s dependency on in-person interactions on the casino floor.
M5 and Service Window enable the entity to leverage a slot machine’s display to deliver bonus content and create a heightened player experience.
“Emerald Queen I-5 Casino has one of the largest inventories of gaming machines in the region, and we’ve given IGT’s CrystalCurve and CrystalDual 27 cabinets a significant and prominent presence on our Advantage-powered gaming floor,” said Frank Wright, Emerald Queen casino general manager.
“It means our players have more opportunities to enjoy a variety of IGT’s highly entertaining game titles, and our staff has the option to remotely respond to and monitor a range of casino events, ultimately minimising the requirement for in-person interactions.”