iGaming Ontario requests proposals for a centralised self-exclusion solution

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iGaming Ontario has announced its intention to issue a request for proposals for a centralised self-exclusion solution in early 2024.

The regulator noted the solution will help players stop or take a break from gambling by enabling them to self-exclude from all igaming operators in the Canadian province through a single registration.

Any successful bidder will be expected to “develop and implement a centralised self-exclusion system that integrates with all operator systems and supports players’ self-exclusion registration, renewal, and reinstatement”.

iGO is seeking companies that can build “modern, innovative, secure cloud-based SaaS solutions” that can be trusted and abide by its principles for centralised self-exclusion: player-focused, supportive, transparent, secure, robust and viable.

The regulator has asked for any centralised self-exclusion to be “easy to use with minimal barriers and challenges” as well as “offer a seamless connection to relevant support services” and be delivered in a “non-stigmatized, non-judgmental manner”.

The service must also ensure that information, expectations and consequences for players and operators are clear, as well as protect player information and share such data only with relevant employees to help administer the programme.

In addition, the centralised self-exclusion must support the player’s goals with “strong processes and procedures bolstered by secure, responsive, and highly available technology”, and have manageable and practical systems and procedures.

Other listed features by the iGO for the centralised self-exclusion include player creation and management of their self-exclusion profile with KYC ID verification, easy access to the service at any time on any iGO-regulated website, and simple, intuitive and supportive registration, renewal, and reinstatement processes.

iGO added that the RFP for the centralised self-exclusion solution will be made available on MERX in early 2024.

The successful bidder will partner with the iGO in a “multi-year program to develop best-in-class user experiences by leveraging modern, innovative technology”.