Royal River Casino opts for Table Trac’s games management system

Table Trac, a developer and provider of casino information and management systems that automate and monitor the operations of casinos, has rolled-out an agreement with Flandreau, South Dakota’s Royal River Casino and Hotel.

After reporting an “affirming response” to its proprietary Dynamic Auto Social Distancing solution last month, the firm is to provide its ‘Table Games Management System’ to the property.

Table Trac will provide the Royal River Casino with a complete suite of table games management products that are designed to assist casinos in driving player revenues and creating player loyalty.

“Royal River Casino had a unique set of requirements.  They communicated exactly how they wanted to approach the solution, we listened and were able to demonstrate how they could utilise features in the CasinoTrac system to accomplish those objectives,” said Chad Hoehne, Table Trac’s Chief Executive Officer. “Table Trac, Inc. is happy to be partnering with Royal River for these system solutions.”

The Royal River Casino and Hotel resumed operations on May 29 after mandated COVID-19 closure, and spent six weeks developing “a comprehensive Health and Sanitation Protocol Plan” to ensure the health and safety of guests, team members, and wider community.

“Our property is excited to partner with Table Trac to continue to improve our operations. We identified a clear need to upgrade our player tracking and accounting capabilities in our table games department. 

“Accordingly, after reviewing the majority of the systems available, CasinoTrac was a clear winner for our property,” explained Tim Morrissey, senior director of operations at Royal River Casino and Hotel

“Our executive team was extremely impressed with the ease of operation for the front-end user of the system. We also see future value in the dynamic nature of the CasinoTrac System to integrate with our current systems while leaving the door open to add additional module in the future. 

“In addition to the CasinoTrac system providing the functionality the property was looking for, the CasinoTrac Team approached the property as a partner, looking to solve our problem and be part of the long-term success of the property, something we are always looking for in our vendors.”